{"id":24373,"date":"2026-03-02T13:17:02","date_gmt":"2026-03-02T13:17:02","guid":{"rendered":"https:\/\/wpbingosite.com\/wordpress\/kowine\/?page_id=24373"},"modified":"2026-03-02T13:17:05","modified_gmt":"2026-03-02T13:17:05","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/lacavedefrederique.com\/fr\/refund_returns\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>La Cave de Fr\u00e9d\u00e9rique<\/strong><br><a href=\"http:\/\/lacavedefrederique.com\/fr\/\">http:\/\/lacavedefrederique.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-delai-de-retour\">1. D\u00e9lai de retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Notre politique de retour est valable pendant <strong>15 jours<\/strong> \u00e0 compter de la date de r\u00e9ception de votre commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pass\u00e9 ce d\u00e9lai de 15 jours, nous ne pourrons malheureusement plus vous proposer un remboursement ou un \u00e9change.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-conditions-d-eligibilite-au-retour\">2. Conditions d\u2019\u00e9ligibilit\u00e9 au retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour \u00eatre \u00e9ligible \u00e0 un retour :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u2019article doit \u00eatre <strong>non utilis\u00e9<\/strong><\/li>\n\n\n\n<li>Il doit \u00eatre <strong>dans le m\u00eame \u00e9tat que lors de la r\u00e9ception<\/strong><\/li>\n\n\n\n<li>Il doit \u00eatre retourn\u00e9 <strong>dans son emballage d\u2019origine<\/strong><\/li>\n\n\n\n<li>Une <strong>preuve d\u2019achat (facture ou re\u00e7u)<\/strong> est obligatoire<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f Merci de ne pas renvoyer votre achat directement au fabricant.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-articles-non-remboursables\">3. Articles non remboursables<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certains produits ne peuvent pas \u00eatre retourn\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produits p\u00e9rissables (alimentaires, vins ouverts, etc.)<\/li>\n\n\n\n<li>Cartes cadeaux<\/li>\n\n\n\n<li>Produits qui ont \u00e9t\u00e9 en contact avec un liquide<\/li>\n\n\n\n<li>Certains articles de sant\u00e9 et d\u2019hygi\u00e8ne<\/li>\n\n\n\n<li>Produits dangereux ou inflammables<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Concernant les boissons alcoolis\u00e9es :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Toute bouteille ouverte ne pourra \u00eatre ni reprise ni rembours\u00e9e.<\/li>\n\n\n\n<li>Les produits descell\u00e9s ne sont pas accept\u00e9s pour des raisons d\u2019hygi\u00e8ne et de s\u00e9curit\u00e9.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-remboursements-partiels\">4. Remboursements partiels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Un remboursement partiel peut \u00eatre accord\u00e9 dans les cas suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Article pr\u00e9sentant des signes \u00e9vidents d\u2019utilisation<\/li>\n\n\n\n<li>Article endommag\u00e9 ou incomplet (hors erreur de notre part)<\/li>\n\n\n\n<li>Article retourn\u00e9 plus de 15 jours apr\u00e8s livraison<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-procedure-de-remboursement\">5. Proc\u00e9dure de remboursement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois votre retour re\u00e7u et inspect\u00e9 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous recevrez un email confirmant la r\u00e9ception<\/li>\n\n\n\n<li>Nous vous informerons de l\u2019acceptation ou du refus du remboursement<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre demande est accept\u00e9e :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le remboursement sera effectu\u00e9 via votre <strong>mode de paiement initial<\/strong><\/li>\n\n\n\n<li>Le traitement peut prendre plusieurs jours selon votre banque<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-6-remboursement-en-retard-ou-manquant\">6. Remboursement en retard ou manquant<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous n\u2019avez pas re\u00e7u votre remboursement :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>V\u00e9rifiez votre compte bancaire<\/li>\n\n\n\n<li>Contactez votre soci\u00e9t\u00e9 de carte bancaire<\/li>\n\n\n\n<li>Contactez votre banque (les d\u00e9lais peuvent varier)<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Si apr\u00e8s ces \u00e9tapes vous n\u2019avez toujours rien re\u00e7u, contactez-nous <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-7-articles-en-promotion\">7. Articles en promotion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Seuls les articles vendus au prix normal sont remboursables.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les articles en promotion ou sold\u00e9s peuvent \u00eatre rourn\u00e9 mais ne sont pas remboursables.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-8-echanges\">8. \u00c9changes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous rempla\u00e7ons uniquement les articles :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>D\u00e9fectueux<\/li>\n\n\n\n<li>Endommag\u00e9s \u00e0 la livraison<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour demander un \u00e9change, contactez-nous<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-9-cadeaux\">9. Cadeaux<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si l\u2019article \u00e9tait indiqu\u00e9 comme cadeau lors de l\u2019achat :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous recevrez un avoir correspondant \u00e0 la valeur du retour<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si l\u2019article n\u2019\u00e9tait pas identifi\u00e9 comme cadeau :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le remboursement sera effectu\u00e9 aupr\u00e8s de l\u2019acheteur initial<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-10-frais-de-retour\">10. Frais de retour<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les frais d\u2019exp\u00e9dition pour le retour sont \u00e0 notre charge.<\/li>\n\n\n\n<li>Les frais de livraison initiaux ne sont pas remboursables.<\/li>\n\n\n\n<li>En cas de remboursement, les frais de retour peuvent \u00eatre d\u00e9duits.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les articles de valeur \u00e9lev\u00e9e, nous recommandons :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un envoi avec suivi<\/li>\n\n\n\n<li>Une assurance transport<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nous ne garantissons pas la r\u00e9ception des articles retourn\u00e9s.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-11-contact\">11. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question concernant les retours ou remboursements, contactez-nous.<\/p>","protected":false},"excerpt":{"rendered":"<p>La Cave de Fr\u00e9d\u00e9riquehttp:\/\/lacavedefrederique.com 1. D\u00e9lai de retour Notre politique de retour est valable pendant 15 jours \u00e0 compter de la date de r\u00e9ception de votre commande. Pass\u00e9 ce d\u00e9lai de 15 jours, nous ne pourrons malheureusement plus vous proposer un remboursement ou un \u00e9change. 2. Conditions d\u2019\u00e9ligibilit\u00e9 au retour Pour \u00eatre \u00e9ligible \u00e0 un [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24373","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Politique de retour - La cave de fr\u00e9derique<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lacavedefrederique.com\/fr\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour\" \/>\n<meta property=\"og:description\" content=\"La Cave de Fr\u00e9d\u00e9riquehttp:\/\/lacavedefrederique.com 1. 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